Refund policy

Return & Refund Policy

At Crabfather, our goal is for every customer to be completely satisfied with their purchase. We handle all issues on a case-by-case basis to ensure a positive experience.

Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at crabfatherstore@gmail.com. We will review the situation and work with you to determine the best solution.

If you have questions about a specific item, please reach out to us before ordering.

Exchanges
If an exchange is needed, the fastest way to resolve the issue is to contact us first. Once a solution is determined, you may place a separate order for a replacement item if necessary.

Refunds
Refunds are considered on a case-by-case basis. If we determine a refund is appropriate, it will be issued to your original payment method. Please allow up to 10 business days for processing; note that your bank or credit card company may take additional time. If more than 15 business days have passed since your refund was approved, contact us at crabfatherstore@gmail.com.

Contact Us
For any questions about your order, returns, or issues, you can reach us at crabfatherstore@gmail.com. We are committed to working with you to make things right.